Photo Guidelines

To ensure we create the best possible portrait of your pet, please follow these guidelines when selecting a photo to submit

Why it's important

1. Low quality photo = Low quality artwork
We create your artwork using the exact photo you upload hence the quality of your portrait depends on it. Upload something of high quality!

2. We don't do refunds
As spelled out in our FAQ, all purchases are final and no refunds are available. It is your responsibility to submit a high-quality photo that adheres to these guidelines.

3. Bad images may cause a delay in your portrait
If we feel that the photo provided isn’t in line with our Photo Guide, we may ask for an alternative image to ensure the best result. But that'll delay your portrait.

What makes a good photo?

1. Good and soft lighting

  • Take the photo in a well-lit area, preferably in natural lighting without using filters.
  • Avoid direct sunlight to prevent harsh shadows.

2. Eye-level photo and portrait angle

  • Capture your pet at eye level.
  • The photo should be a close-up, head-on shot, showing as much of the ears, head, neck, and chest as possible.
  • Your pet should be facing the camera or slightly to one side.

3. Clear and high definition

  • Ensure the image is sharp and clear, not blurry.
  • Avoid using screenshots as they are often low quality.

What makes a bad photo?

1. Blurry, dark, or low definition images

  • Photos taken in poor lighting or with low sharpness
  • Using screenshots
  • Using distant photos and cropping to zoom in

2. Photos with weird angles

  • Photos taken from above or below your pet's eye level
  • Your pet is looking away

3. Photo doesn't show your pet's full features

  • Photos with your pet laying down, looking over their shoulder, or taken from above are not ideal.
  • Ensure all key features of your pet, like the entire face and head, are visible.

Examples

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  • Good photo

    It's very clear, taken at eye-level, just the right distance to highlight all of that cat's features.

  • Good photo

    Good lighting hence we're able to look at the details of its chest. Again, clear and we can see all its features.

  • Too blurry and awkward position

    There's too much motion blur. The laying down position also means we're unable to capture all of its features.

  • Too close and too bright

    Using a flash may alter the natural colour of your pet. The photo is also taken too close, hence we're unable to see the ears completely.

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